The Financial Training Academy is now in Cardiff Bay located within a few minutes walk of Cardiff Bay Station. Click
here for more info.
Vocational
Training
The Financial Training Academy launches its Vocational Training
Facility providing Government Funded Courses to enchance the
Skills of Londons work force. Click here for
more info.
BIRMINGHAM
- New Facilities
The Financial Training Academy is now in the City of Birmingham located
within a few minutes walk of Birmingham City Centre. Click here
for more info.
New
Locations Opening Soon
The Financial Training Academy is
expanding. New offices are opening in Manchester,
Leeds, Glasgow and Oxford very soon. Click here for
more info.
International Affiliations
The Financial Training Academy expands its services internationally. Currently we are working in Poland, Dubai, China, Pakistan and Uganda. Contact us if you require more information. Click
here for more info.
30-04-2008
The Financial Training Academy becomes the first private Training organization to offer IFS Examinations. Click here for more info.
03-06-2007
The Financial Training Academy achieves the authorised and approved
Edexcel Centre status. Click here for more info.
01-06-2007
The Financial Training Academy becomes affiliated with The Financial
Recruitment Academy. This exciting association will provide an
excellent opportunity for our students to get into their chosen careers
fast. Click
here for more info.
16-02-2007
Pearson VUE authorize and approve The Financial Training Academy to
host and conduct their online exam facilities. Click here for more info.
25-01-2007
The Financial Training Academy launches its online presence with its
professional and informative website. The site has been developed by Cotswold
Creative. Click
here to read this news story in full.
16-01-2007
The Financial Training Academy announces its strategic alliance with
the Mortgage Times Group. Students studying with us shall now have the
opportunity to work with the largest Mortgage Packager in the UK.
02-01-2007
The Financial Training Academy proudly announces its new facilities in
the heart of the City of London. The company’s operations are
now at Bank, EC2, providing excellent commuter links.
The Level 2 NVQ is designed for staff who are responsible for delivering customer service and who interact directly with the customer, for example sales or retail staff, staff working on service desks, call centre staff.
Course Contents
You must achieve both of these units:
Prepare yourself to give good customer service
Provide customer service within the rules
You must then decide on another 5 units from each of these themes:
Impression and image
Delivery
Handling Problems
Development and improvement
Assessments
The NVQ Level 2 in Customer Service will be based on the candidates portfolio.
To achieve the whole qualification at Level 2, you must prove competence in two mandatory units and five option units. At least one option unit should be taken from each theme.
